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At our website, DurangoBikes.com, we ship using most major USA Carriers, including UPS (United Parcel Service), The USPS (United States Postal Service), and FedEx. For some large international shipments we may also use private Cargo companies, such as AExpress and Colocargo. All these carriers offer tracking numbers and estimated shipping times, which we provide to our customers with their order and shipping confirmation.
We are constantly looking for the lowest shipping rates to help you save on shipping. We also offer store pick up and we can arrange delivery locally to Miami-Dade and Broward Counties.
We normally ship goods within 24 hours of the full payment clearing our system and based on availability of items purchased. This excludes weekends and holidays. Under certain circumstances we may void shipping fees.
Our web site has up to date information on items available and we only list items in stock. However, we excel in special orders and items that other dealers can't offer. Orders of that nature will definitely take longer and is based on availability and supply constrains.
Please note, due to manufacturer's restrictions, some items and brands are only available for store pick up. Some of these brands include all Scott and Pinarello bicycles. We always list shipping restrictions for these items so our customers are aware before ordering.
We only accept returns of items defective as per manufacturer's discretion and we encourage our customers to obtain replacement or repairs with the manufacturers, especially on items purchased on our web site and not in person at our store.
Given the state of the supply chain due to COVID-19, we do not accept returns on any item. In the event that we agree on an exchange, the items returned must be received in the exact condition they were sold. We cannot accept opened or used merchandise of any kind. We may issue a store credit at our discretion as a resolution to a sale dispute.
For any Shipping & Return questions we can be reached by phone at 954-443-3445 during our business hours of Monday to Friday 10AM to 7PM and Saturday 10AM to 5PM.
We can also be reached by email: [email protected]