Terms & conditions
We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check regularly before ordering. This does not affect your statutory rights.
- CONTRACTUAL PARTNER
These Terms and Conditions govern the supply by us.
By using any of our websites, you accept these Terms and Conditions in full. If you disagree with these Terms and Conditions or any part of these Terms and Conditions, you must not use these websites.
In these Terms and Conditions, when we refer to 'we', 'us' or 'our', we mean Durangobikes.com. Where we refer to 'you', 'your' or 'the customer', we mean you, the person using the Services.
- OFFER AND CONTRACT CLOSING
By ordering on our websites, you confirm that you are at least 18 years of age and accept our Terms and Conditions. Durangobikes. will send you a confirmation of your order per mail. This confirmation does not constitute acceptance of your order as no contract for the purchase of the selected goods will be formed until we receive and proof your payment. Durangobikes.com. reserves the right to cancel or decline any order without giving further details.
- PLACING AN ORDER
In order to place an order, you are at least 18 years old. If you are a minor, ask your parents or legal representatives to place the order in your name. However, if you are between 14 and 18 years of age, you can request information about products. In any case, it is advisable to have your parents or legal representatives before navigating and/or registering on our websites or mobile applications so that they can explain any questions that arise. If you are under 14, please do not give us any personal information, as we cannot accept them.
Once you have accessed to our websites, you must fill out the form with the necessary personal data that are requested and must click on the 'Pay' button to confirm the purchase.
When you have finished your order, we will send you an email with the details of your order.
In case there is any problem with the delivery of your order, we will contact you as soon as possible to inform you about the situation and suggest alternative products that you may wish to purchase. Or offer the refund of the amount paid when placing the order.
You may cancel the order at any time and at no additional cost, provided that it has not been invoiced and sent through the shipping company. If the parcel has left our warehouse, you may reject it when being delivered by the shipping company.
The products availability on our websites may constantly changes and reflects the situation in real time. By adding an item to the shopping basket, it does not guarantee that it will be reserved for you, as other customers may have already purchased it. Only when the payment process has been completed, the product is effectively reserved for the customer.
Durangobikes.com. will make every effort to provide you with the products listed in your order confirmation. However, there may be times when it is impossible for us to supply such products because, for example, a stock issue. In these cases we will contact you to inform you and suggest alternative products that you may wish to purchase.
- SUPPLY OF PRODUCTS
Durangobikes.com. will supply the products indicated into the order confirmation, in accordance with these Terms and Conditions.
- Pricing and Product Descriptions
Durangobikes.com makes every effort to ensure that the price of each item listed for sale is accurate, and that its products are described accurately. However, a small number of items may at times be mispriced. In the event of a pricing error, Durangobikes.com shall have no obligation to fulfill the order, and will, at our sole discretion, either contact you to determine whether you would like to proceed with the order at the correct price, or cancel your order and notify you of such cancellation. Durangobikes.com does not warrant that product descriptions or pricing is accurate, or error-free. If a product offered by Durangobikes.com is not as described, your sole remedy is to return it in unused condition.
- PRODUCTS AVAILABILITY
Durangobikes.com offers a great range of items, most of them are in stock other have to be ordered on demand. So when selecting an item an estimated delivery date will be shown. If the item is in stock, you will find the information directly next to the estimated delivery date. The estimated delivery date is calculated by product availability and shipping time. So the estimated delivery date is calculated by our experience with each supplier and chosen courier. If you order several items in one order, the estimated delivery date will be calculated by availability of all of them. The estimated delivery date is calculated as per availability of all items from your order. The taken time from dispatch to delivery depends on the courier service you select at the checkout. The estimated delivery date is only a reference, as it is determined to product availability, courier’s availability, as well as payment.
In case Durangobikes.com. has to withdraw an item because it has become obsolete or has been discontinued, you will be informed directly. If Durangobikes.com. can offer any similar item, you will directly receive the proposal which you can accept or if not, cancel the item/order for a refund of the product price paid.
Durangobikes.com. offers several payment methods, who guarantees the security of your payments. Our main payment methods are PayPal, and CreditCard. Once all items have been added to the basket and you already selected the courier, all available payment methods.
When placing an order, you can choose your delivery option once all items have been added to the basket. Durangobikes.com. will ship your order to the address you provided when placing your order. In case your parcel could not be delivered due to any reason, such as incorrect address, wrong delivery details, refuse of the parcel, etc., it will normally be returned directly to us. Please keep in mind we can only refund your paid product price, once the parcel has arrived back at our warehouse and any item could be verified. You will receive the refund of the paid product price by the same payment method you used when placing the order. Any paid shipping fees cannot be refunded.
As an official dealer of each brand Durangobikes.com sells, all our offered items are covered by a manufacturer´s warranty.
- REVIEWS AND COMMENTS
We encourage you to leave reviews, comments and product questions on our websites. We regularly monitor this content and we reserve the right to remove, reject or edit it at any time. When submitting information to our websites as a review, product question or customer comment you understand that what you have submitted is not copyright protected and you are permitting its appearance on our websites.
Events outside of our control - we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations to you if such failure or delay is caused by an event outside of our control.
An event outside of our control means any act or event beyond our reasonable control such as act(s) of God, wars, terrorist attacks, embargos, riots, strikes, lock-outs, trade disputes, fires, floods, earthquakes or other natural disasters, break-down, inclement weather, interruption of transport, Government action or failure of public or private telecommunications or transport networks.
If such an event takes place and it affects the performance of our obligations to you: (i) we will contact you as soon as reasonably possible to notify you; and (ii) our obligations to you will be suspended for the duration of the event. Where the event affects delivery of products to you, we will contact you to arrange a new delivery date after the event is over.
Complaints - We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.
Please see our Contact page for details of how to get in touch with us.
- AMENDMENT TO THE TERMS AND CONDITIONS
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the site will be deemed to constitute acceptance of the new Terms and Conditions.